FAQ
Frequently Asked Questions
1- How high do hot air balloons fly?
It can rise up to a maximum of 8.000 ft.(2.400 m), depending on the wind and weather conditions.
2-When do balloons fly in Cappadocia?
In Cappadocia, hot-air-balloons mostly fly shortly before and after sunrise. Take-off times vary between 5:00 – 7:00 AM depending on the season. We rarely organise afternoon flights in winter season depending on the suitability of weather conditions.
3-How safe is hot air ballooning?
Hot air ballooning is an incredibly safe activity. Unlike other types of aircraft (helicopter, plane, gliders), hot air balloons have significantly less mechanical components, therefore, involve a minimum level of risk from its equipment. Furthermore, hot air ballooning is strictly regulated in Turkey by the Civil Aviation Authority.
Some Cappadocia-specific features make hot air ballooning even safer. Ever wonder why Cappadocia has become the hub of hot air balloons? The answer lies in the ideal geographical features of Cappadocia for ballooning. It offers the most suitable weather conditions (light winds, dry, blue skies) and topographic characteristics (large plains over valleys for safe landing) for ballooning in the world, permitting to fly approximately 220 days over a year.
4-Are hot air balloons insured in Cappadocia?
All hot air balloon companies in Turkey are obliged to have insurance and this is inspected by the Turkish Civil Aviation Authority. Each passenger is insured by the balloon company and this is included in the ticket price you pay.
5-What if my flight gets cancelled due to bad weather?
In the event of cancellation due to unsafe weather conditions, we will provide a full refund for your cancelled flight If there is a flight request the day after the flight is canceled due to weather conditions. The reservation status is checked and if suitable conditions are met, the reservation can be transferred to the next day. If there are a limited number of seats left in the balloon company, an extra fee may be charged.
6- Can I change my flight date?
You might be charged reissue fee if the date you wish to reschedule your original flight is in peak season. Please note that booking changes are subject to seat availability.
7- Where exactly do we fly from and through?
Depending on the wind direction in the morning, the best take-off point is selected by experienced pilots to ensure the best flight. You have the opportunity to see the most popular destinations of Cappadocia, such as Göreme, Paşabağ, Çavuşin, Rose Valley,Love Valley, SwordsValley, Kızılçukur Valley, depending on the wind conditions.
8- Do I need to pay cancellation fee for voluntary cancellation?
Cancellation and return conditions are specified in the DİSTANCE SALES AGREEMENT
9-Can I update my pickup location later?
You can change it by contacting us..Please note that the new address should be located in the towns of Cappadocia (Urgup, Goreme, Uchisar, Ortahisar, Mustafapasa, Avanos, Cavusin, Ibrahimpasa, Derinkuyu, Kaymakli, Nevsehir).
10- Other matters to consider before the flight begins.
You must carefully listen to the briefing our experienced pilot will give you before the flight and follow the instructions. One of the most important details is that you must apply the landing position correctly as instructed by the pilot.